on 22-02-2019 02:08 PM - last edited on 22-02-2019 02:21 PM by ferguson
This will be my last attempt to stay with talktalk. I'm awaiting a fix for my existing case that says they've resolved my issue with an engineer. I've not seen an engineer or any improvements with my internet. I moved home and renewed my contract. Internet was fine for first two days but now it disconnects every 5 mins and I have at best 0.5 mbps upload and only 40mbps download. I've been told there will be a phone call from fault management in 24 hours it's been 48. I rung the fault management and spoke to a manager who told me to ring back in 3 hours as her system is down
on 04-03-2019 12:44 PM
I've received confirmation from our network team that the engineer visit is booked for tomorrow morning 05/03/2019 (08:00-13:00), please let us know how you get on
on 04-03-2019 09:39 AM
on 01-03-2019 10:21 AM
The line tests are still detecting a possible issue so we would need to arrange another engineer visit. Apologies for this.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 01-03-2019 08:34 AM
I'm really sorry to hear this.
I've escalated this fault back over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
on 28-02-2019 03:24 PM
on 28-02-2019 03:22 PM
Yep still recieving poor connection. Seemed fine the day before the engineer came and for a couple of days after. Engineer concluded it was just where the connection was being adjusted, changed my socket and the line screw. It's started raining after 4 days of sun and I'm back to rubbish intermittent connections with packet loss poor upload and down speeds
on 25-02-2019 07:44 AM