on 17-08-2021 01:49 PM
Installed last week, solid amber light ever since - no connection. Just going around in circles with TalkTalk. They blame CityFibre. Cityfibre says its TalkTalk. I have been without internet connection for 1 week. Every time I call I go through the same process - reboot, check wires, blah, blah, blah. Engineer needs to visit the property asap... why is it SO difficult for TalkTalk, awful reviews everywhere, new customer, VERY disappointed. Zero customer services to get it sorted.
on 17-08-2021 03:21 PM
That's just typical of what I've come to expect from TalkTalk in the very short time I have been a member - just going round in circles. Take to live chat because I can't get a response on the phone and live chat says "call them on the phone". Just unreal, I really wish I'd stayed where I was. What an expensive mistake, spent hours trying to sort and no help from anyone at TalkTalk.
on 17-08-2021 02:33 PM
OK thanks. I'm sorry but there isn't really anything that we can do via the Community, you would really need to speak to them again, apologies for any inconvenience
on 17-08-2021 02:19 PM
Yes, I have called them multiple times every day. That's why I said I am going around in circles in my previous message... still no resolution, call back or anything for that matter.
on 17-08-2021 02:16 PM