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Since upgrading to Fibre65 internet connection keeps dropping out - it was perfect on Fibre35

Annie9896
First Timer
Message 3 of 3

I have carried out all the tests required and my Hub is in same place - the problem happens on a weekly basis. So any advice would be appreciated as it is so annoying🤨

 

 

 

 

Annie
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Annie9896

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults. Is the connection dropping on wired connections or only wireless?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @Annie9896,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal). Do you have any ‘wired’ devices, do they also lose connection ?.

 

Also, what make / model of router do you have ?