on 29-11-2021 05:18 PM
I've recently (1st November) changed to the Fibre 65 + Line Rental contract from my previous Superfast Fibre contract which regularly provided me with around 67-68Mbps download speeds. There has definitely been no activity/changes to equipment at the property since BT Openreach last resolved an external issue earlier this year... but I am aware of recent Openreach infrastructure problems (confirmed in local press and social media) and ongoing upgrade works to local fibre provision.
Since commencement of the new contract, despite following recommendations on allowing time for the new provision to stabilise itself, rebooting the router and trying to report the matter via TalkTalk Chat provision... the download speeds have continuously hovered between 28-38Mbps (the contract guaranteed speed is 49Mbps).
Rather than the frustration, yet again, of being treated like an idiot by TalkTalk Bots and Chat Operatives who ignore information provided because they have to follow scripted procedures, could I please request that a Community Agent pick this up on my behalf and arrange for Openreach to rectify the infrastructure from their end (from previous experience, usually at the local exchange or cabinet)? And YES, if the issue is proved to be caused by anything within my property itself... I'm happy to accept responsibility for BT charges!
Overall, despite a handful of issues in the time that I've been a TalkTalk customer (quite a few years), I'm actually pleased with the service received and competitive rates... so consequently, I would prefer to remain a valued customer and not make the decision to seek an alternative provider!
on 02-12-2021 10:48 AM
on 02-12-2021 06:25 AM
on 01-12-2021 04:27 PM
Many thanks for your help and support Debbie, broadband speeds are currently back up to expected levels following Openreach intervention! People are quick enough to complain, so they should be equally quick to say "thank you" when things get resolved!!! Despite a few previous issues (usually at the BT/Openreach end), this is exactly why I've stayed loyal to TalkTalk for so long... so, once again, thanks for your assistance, it's greatly appreciated!
on 01-12-2021 12:34 PM
on 30-11-2021 10:30 AM
on 30-11-2021 10:25 AM
Many thanks for your help Debbie... as always, it's very much appreciated! The Service Status had already detected an issue, but unfortunately nothing was being done, hence my request for assistance. Fingers crossed for a swift resolution.
on 30-11-2021 07:29 AM
Hi Taff Strat
I'm really sorry to hear this.
The line test has detected a potential fault so I have escalated this straight over to Openreach to be investigated by a line engineer.
We should receive further updates from Openreach within the next 48-72hrs.