on 27-07-2020 11:48 PM
I was wondering if you could help.
I've had a TalkTalk Wifi Hub for about a year now, and up until this point had no problems.
Over the last week or so I have been experiencing extremely poor , inconsistent speeds.
I have not added any new devices to the network and have made no changes, so this sudden change is rather bizarre.
I have been on the live chat 3 times this week for hours on end, and have completed the troubleshooting steps numerous times. I was then roped into purchasing a fibre speed boost, which as a result has lowered my broadband speed (which its receiving from the line) on the actual router,,
I am shown that I am getting 35 mb/s , but when speed testing ranges form 1mbs - 25 on a good day.
I am physically unable to use the internet, due to sudden drops of speed and high latency.
Any help would be appreciated.
on 31-07-2020 09:52 AM
on 30-07-2020 02:59 PM
on 30-07-2020 12:15 PM
I have tested the speeds both wired and wireless, reset the sessions numerous times , and had an engineer out who says the line is absolutely fine.
Sometimes I reach speeds of 31, and 2 minutes later it’s down at 1-2 mbs struggling to even load pages such as this one.
on 30-07-2020 11:01 AM
I'm sorry to hear this and I'll take another look now. I've run a test on the line which hasn't detected a fault and the sync speed looks consistent at the moment. Are you running the speed tests wired or wireless? Could you try switching the router off for a full 30 minutes and then test the speed again please as this will reset the current session.
on 29-07-2020 08:17 AM