on 06-07-2022 09:37 AM
Hope you are well.
I upgraded to super fibre 65 back in February.
I had a steady 58MB DL speed however few weeks ago the speed dropped to 48MB and now it is constantly 42MB which is above the min speed from the contract ( 45 garanteed )
Speed test are taken from the routeur (Not the talktalk one, it's a Netgear Nighthawk ) with the rest of the network unplugged.
Running a line test doesn't show anything wrong.
Please can you help ?
on 18-07-2022 08:18 AM
To book the engineer we would just need you to confirm that you accept the engineer charge and we would ask you to confirm some security information. We would then pass this to our LVR team to contact you and arrange the engineer visit - would you like to go ahead with the visit?
on 15-07-2022 08:42 AM
A Low Volume Request engineer (LVR) would only check that the new socket has a dial tone and a connection, they wouldn't diagnose any potential speed or connection issues. However if there was a fault with the connection following this and all testing has been completed then we would arrange a broadband engineer visit to investigate.
on 15-07-2022 06:47 AM
on 14-07-2022 04:42 PM
If I go for moving the master socket, will the engineer be able to check all is OK on my side at the same time and perform some test using the test socket ?
on 13-07-2022 11:18 AM
on 13-07-2022 10:59 AM
on 13-07-2022 10:38 AM
Thanks. Line test is now passing but speeds are a bit low. We can arrange an engineer visit but the engineer will almost certainly need access to the test socket to run tests from there
13-07-2022 09:58 AM - edited 13-07-2022 09:58 AM
Yes you're right.
In order to unscrew the front plate to access the test socket, I will have to completely remove the washing machine that is built into the cabinet 😕
on 13-07-2022 09:26 AM
on 13-07-2022 09:09 AM
on 12-07-2022 02:33 PM
on 12-07-2022 01:52 PM
There doesn't seem to be any significant increase in speed and line test is now picking up a potential issue. is your router currently connected to your test socket?