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Slow Speed Fibre 65

kushxcali
First Timer
Message 9 of 9

Hi All,

 

I'm having issues with slow speeds. My guaranteed speed to the Router is 55Mbps, I'm on Fibre 65, but I only get 35Mbps! It's been like this for months now. I've tried all the usual, rebooting the router, using a Ethernet cable, the DSL cable is plugged directly into the master socket. I've tried using TalkTalk's speed tools and line checker, but there about as much use as a chocolate fireguard! I cant get anyone on customer service online chat as its not appearing! 

Any suggestions would be much appreciated!

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8 REPLIES 8

Message 1 of 9

Hello,

 

Thank you. I've re-checked the connection stats now and I can see that the sync speed hasn't increased. Do you have an alternative router that you can test with please?

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 9

DLM = Dynamic Line Management

 

It is the system run by Openreach that monitors your connection and adjusts your speeds to try to give you the best balance between speed and stability.

 

With ADSL the TalkTalk team can reset DLM themselves, but with Fibre it is all totally automatic and controlled by Openreach.

 

If the problem happened to be caused by a fault in the phone wiring in your home, or in the faceplate of the phone socket, then plugging your router into the test socket will then bypass the problem, DLM would then usually start to automatically increase your speeds again within 2 or 3 days (with a Fibre connection DLM only makes changes once a day, in the early hours of the morning).

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kushxcali
First Timer
Message 3 of 9

Hi Debbie,

 

Yeah, it's connected to the test socket and been left on. What is DLM? I'm sure I read about a line reset or something, that fixed someone else's slow speeds on this forum at some point? What's the point paying for Fibre 65 when I'm getting 35Mbps? 

Also, thanks for you're help.

 

Kind Regards, Eddie

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Message 4 of 9

Hi kushxcali

 

Would it be ok to connect the router at the test socket for 48hrs (without rebooting) and we can check the connection stats again on Monday to see if DLM makes any changes to the line profile/speed?

 

Thanks

 

Debbie

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kushxcali
First Timer
Message 5 of 9

Hi Debbie,

 

It's always been at least 50-60Mbps but seems to have dropped off to 35Mbps the last few months.

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Message 6 of 9

Hi kushxcali

 

Thanks for updating your Community Profile.

 

The line test hasn't detected any faults and I can see that the line is in sync at 35mb.

 

Is the router at the test socket at the moment? Have you ever received speeds of 55mb or has the speed always been around 35mb?

 

Thanks

 

Debbie

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kushxcali
First Timer
Message 7 of 9

Hi,

 

Thanks for the quick reply! I've updated my details as requested.

 

Kind Regards

Karl-TalkTalk
Support Team
Message 8 of 9

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

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