Slow Speeds & Fault

[JaceyBoy]

Hi, just run a line check and says I have an issue with my broadband line, also logged into router and only getting 35mbps  not the full 40, also upload is 8 instead of 10, can someone please check my account?

[JaceyBoy]

No worries will come back here if more issues

[Michelle-TalkTalk]

Hello,

Thanks for the update 🙂

Thanks

[JaceyBoy]

Ok just did another wireless test and got 36 down and 10 up so more like normal

[JaceyBoy]

Hi, I have logged onto the router and see 40 down and 10 up but speeds are still slow, just did a test and getting 18 down and 8 up...poor speeds to be honest!

[Michelle-TalkTalk]

Morning,

The line test is clear and the sync speed has increased. How have you found the connection?

Thanks

[JaceyBoy]

Very strange it has happened, weve been on 40 down and 10 up for years, never had an issue before?!

[Chris-TalkTalk]

Hi JaceyBoy,

As Techman81 says, DLM is an automated process, we can't manually adjust the profile and only Openreach can reset DLM. If the connection remains stable with a low error count DLM should automatically move you back to a faster profile

Chris

[Techman81]

Talktalk can't do that, only Openreach can reset DLM. I believe mine is also banded at 35.5mbps by DLM. I wonder if there's a fault with the routers?

Anyway, only way Openreach will reset is if you have a fault and they fix it. Otherwise DLM keeps a tight grip on your line and seldom reverts changes on its own.

You can tell if you've been banded as your SNRM will be either 9db/12db/15db instead of 6db.

[JaceyBoy]

Nothing has changed my end, its still connected to the normal Master socket 5C, can you change the profile back please?

[Chris-TalkTalk]

OK thanks. The line management system (DLM) has changed your profile, the new profile is limiting your connection speed to 35Mbps. Is your router currently connected to your test socket?

Chris

[JaceyBoy]

Ive been on the phone for the last 15 mins or so and no crackle, have you throttled my broadband connection in the area from 40 to 35?

[Chris-TalkTalk]

OK thanks, if the telephone line is crackly we'll need to look into this first. Do you still hear that crackle with your telephone connected to the test socket and router disconnected?

Chris

[JaceyBoy]

Hi Chris, 

I also have a fault number here REP-10827510

[JaceyBoy]

Hi Chris, 

Always had 40mbps down and 10 up, something has changed, I just reset the router and still showing the same, TalkTalk says line fault of some sort, telephone line is a little crackly

[Chris-TalkTalk]

Hi JaceyBoy,

Line test is passing but router is in sync at 35Mbps - Are you experiencing any problems with your telephone service, any noise on the line?

Chris