on 20-01-2022 10:14 AM
Hi, just run a line check and says I have an issue with my broadband line, also logged into router and only getting 35mbps not the full 40, also upload is 8 instead of 10, can someone please check my account?
on 24-01-2022 07:11 AM
on 21-01-2022 07:32 AM
As Techman81 says, DLM is an automated process, we can't manually adjust the profile and only Openreach can reset DLM. If the connection remains stable with a low error count DLM should automatically move you back to a faster profile
on 20-01-2022 09:37 PM
Talktalk can't do that, only Openreach can reset DLM. I believe mine is also banded at 35.5mbps by DLM. I wonder if there's a fault with the routers?
Anyway, only way Openreach will reset is if you have a fault and they fix it. Otherwise DLM keeps a tight grip on your line and seldom reverts changes on its own.
You can tell if you've been banded as your SNRM will be either 9db/12db/15db instead of 6db.
on 20-01-2022 02:41 PM
OK thanks. The line management system (DLM) has changed your profile, the new profile is limiting your connection speed to 35Mbps. Is your router currently connected to your test socket?
on 20-01-2022 12:00 PM
OK thanks, if the telephone line is crackly we'll need to look into this first. Do you still hear that crackle with your telephone connected to the test socket and router disconnected?
on 20-01-2022 10:38 AM
Always had 40mbps down and 10 up, something has changed, I just reset the router and still showing the same, TalkTalk says line fault of some sort, telephone line is a little crackly
on 20-01-2022 10:32 AM