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Slow ethernet

Kizza08
First Timer
Message 4 of 4

I do a lot of online gaming on xbox series s and my wifi kept dropping out and kicking me out of online games so i decided to buy an extra long ethernet to have a wired connection. The wired connection is only 9mb download when it was 32mb on wifi. I am using a cat 6 cable and a new wifi hub all up to date any ideas please.

Kieran
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3 REPLIES 3

Message 1 of 4

Hello,

 

Thank you. I've run a test on the line which hasn't detected a fault and the sync speed looks consistent. Have you tested with a different ethernet cable and also tried a different ethernet port on the router?

 

Thanks

 

 

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Kizza08
First Timer
Message 2 of 4

I have updated the info 

Kieran
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Michelle-TalkTalk
Support Team
Message 3 of 4

Morning,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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