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Slow evening speed

alex-waters
First Timer
Message 6 of 6

My Fibre speed most of the time is exactly how I expect it to be. But very often in the evening the speed drops literally to below 1mbps! Every time I restart the router, the new speed on the reconnection is fine again. It's weird how it goes from 800kbps to 30mbps from one minute to the next.

 

Whilst I have my 'fix' of restarting the router all the time, I'd like to know if there's a real way of fixing this so that my connection is dependable.

 

Could it be my router? It is quite a few years old Hauwei HG633 H1.01 with software 2.00t 

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5 REPLIES 5

Message 1 of 6

Hi Alex

 

That's great news thanks for letting us know 🙂

 

I've sent you a private message with a short survey for our team.

 

Thanks again.

 

Debbie

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Message 2 of 6

Hello again! Well the new router has had a good few days of testing now and my evening speed issues seem to have vanished. Problem solved. Thanks very much! 

Message 3 of 6

Hi Alex

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection/speed compares with this router.

 

Thanks

 

Debbie

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alex-waters
First Timer
Message 4 of 6

Alrighty, I've done that now. Thanks for your help

Debbie-TalkTalk
Support Team
Message 5 of 6

Hi Alex

 

I'm sorry to hear this.

 

I think we should send a replacement router for testing.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

 

Debbie

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