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Slow fibre 65 broadband speed

bloopzai
First Timer
Message 3 of 3

Got the fibre 65 plan on the 14th of september. Promised speed between 60-75Mbps but have only been achieving 20-30Mbps. Download speed of maximum 8Mbps only.

han
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi bloopzai

 

I'm sorry to hear this.

 

I've checked the connection stats and your line is in sync at just under 60mb.

 

Please can you power down your router for a full 30 minutes and then run another speed test?

 

Thanks

 

Debbie

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ferguson
Community Star
Message 2 of 3

Is that to your router, or on speed tests?

 

If you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.