Slow fibre broadband

[Scrim]

Had a line tested and the result was ;

The health check we carried out on your broadband line shows that recently you have not been receiving the estimated download speed we guaranteed when you signed up to TalkTalk.

Estimated speed: unknown

Recent speed: unavailable

[Debbie-TalkTalk]

Hi Scrim

Apologies for the delay.

I've checked the connection stats and your line is in sync at 31mb..

Please can you power down your router for a full 30 minutes and then run another speed test following this?

Thanks

Debbie

[Scrim]

Have tried using hard wire but no difference. I should be getting 30mb to 39mb but it is only 24.