on 26-10-2020 03:22 PM
Had a line tested and the result was ;
The health check we carried out on your broadband line shows that recently you have not been receiving the estimated download speed we guaranteed when you signed up to TalkTalk.
Estimated speed: unknown
Recent speed: unavailable
on 28-10-2020 06:40 AM
Apologies for the delay.
I've checked the connection stats and your line is in sync at 31mb..
Please can you power down your router for a full 30 minutes and then run another speed test following this?