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Slow/intermittent connection for >3 Weeks

KingInternet1090
Participant
Message 10 of 10

Hi, I have Faster Fibre inc. Speed Boost and for over 3 weeks now have had an extremely bad connection whether wired or wireless. The service drops regularly and required manual resets of the router, a reset lets the service run great for approx. 30-60 minutes then it drops again. The highest speed during testing is 20Mb, but more regularly the service runs at >5Mb and low bandwidth services such as streaming really struggle.

 

Please can this be looked into?

 

Thanks

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9 REPLIES 9

Message 1 of 10

Hi KingInternet1090

 

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

 

If the fault is still present with this router then we can pass this over to our Network Team for investigation.

 

Thanks

 

Debbie

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Message 2 of 10
Whichever router is fit to support full speeds, but I believe there is a line issue and that hardware replacement won’t solve this
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Message 3 of 10

Hi KingInternet1090

 

We can send a replacement HG633 or DSL3782 router via the Community. If you contact our Customer Service Team then they can discuss sending a WiFi Hub.

 

Thanks

 

Debbie

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Message 4 of 10
HG633 -Is it possible to get a new Wi-Fi hub?
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Message 5 of 10

Hi KingInternet1090

 

Thanks for your reply.

 

I can send a replacement router for testing. Which router are you currently using? (make and model)

 

Thanks

 

Debbie

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Message 6 of 10
Hi Debbie,

Wired and wireless, tested on multiple devices too. The connection fluctuates throughout the day.

Thanks
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Message 7 of 10

Hi KingInternet1090

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 78.4mb.

 

Are you running wired or wireless speed tests?

 

Thanks

 

Debbie

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Message 8 of 10
Yes, I have updated to latest home phone number.
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Debbie-TalkTalk
Support Team
Message 9 of 10

Hi KingInternet1090

 

I'm really sorry to hear this.

 

Just to confirm, is the telephone number in your Community Profile the correct number? (please do not post the number on this thread)

 

Thanks

 

Debbie

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