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Slow internet speed

Andrei5
Popular Poster
Message 8 of 8

Bad internet speed 9.36 Mbps download and 7Mbps upload!!!! What's wrong with talk talk???

Andrei
0 Likes
7 REPLIES 7

Michelle-TalkTalk
Support Team
Message 1 of 8

Hi Andrei5,

 

Thanks for update and I'm glad to hear this 🙂

 

Thanks

 

Message 2 of 8
36.20Mbps Debbie!Maybe it was something wrong with connection in that day,now it's working properly didnt have high ping in games or drop.Thank you!
Andrei

Message 3 of 8

Hi Andrei5

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 39.9mb.

 

Please can you power down your router for a full 30 minutes and then run a speed test following this?

 

Thanks

 

Debbie

Message 4 of 8
I update telephone number Michelle!was the old one.
Andrei

Message 5 of 8

Hi Andrei5

 

I'm unable to locate any line details with this telephone number. Please can you add your TalkTalk account number to the Private Notes section of your Community Profile.

 

Thanks

 

Debbie

Message 6 of 8

Yes Michelle!

Andrei
0 Likes

Michelle-TalkTalk
Support Team
Message 7 of 8

Hi Andrei5,

 

I'm sorry for the delay. Just to confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.

 

Thanks