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Slow internet speeds in the evening

kroodao
First Timer
Message 3 of 3

Hello

 

I have superfast broadband (45 mb's) and it's works great in the day time, but when it gets a little later in the day (6pm-11pm i'd say) the speed drops to less than 1 mb's.

 

It's almost impossible to use the internet at all during this time.

 

I've tried to find a way to talk to someone on the phone about this or on the web chat but it seems like there is no way to.

 

It's not a problem with the router

 

Let me know if you can get this fixed

 

Thanks

Tom

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Tom,

 

Does this affect wired as well as wifi connections ?

 

Does the router ever drop the connection or just slow down ?

 

Is speed restored if you reboot the router ?

 

Thanks  

 

Karl. 

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Gliwmaeden2
Community Star
Message 2 of 3

@kroodao, I've moved your duplicate post out of the way, to avoid unnecessary work. 

 

Staff will reply on here when they reach your thread (Monday to Friday during the day).

 

Please add your Talktalk landline number to your community forum profile details so they can go straight to your account and identify your line etc.

 

Go via your avatar/name; settings; launch profile wizard. 

Gliwmaeden2, a fellow customer.
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