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Slow speed after Fibre65 contract renewal

birchyg
Team Player
Message 5 of 5

I renewed my contract went from Faster Fibre to Fibre 65, speed before ~ 60mbps new speed ~50mbps, not very happy as promised 67mbps top speed. Why the drop?

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4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi birchyg,

 

I've just posted on your other topic now.

 

Thanks

 

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Message 2 of 5

Generic Marketing

 

Read all of this, especially "More Information" at the bottom, enlightenment will ensue.

 

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/broadband-speeds-c...

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Message 3 of 5

Fibre 65

Fi

Super fast streaming and gaming

Avg. download speed 67Mbps

 


£24

 

  • No mid-contract price rises
  • No set-up fee
  • Easy self-setup
  • SuperSafe security included

 


 included

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martswain
Philosopher
Message 4 of 5

Get 67 out of your head UNLESS that was advised as your minimum guaranteed speed.

 

If you had 60 previously then you have not actually changed product, Faster Fibre plus speed boost which was your previous product has just been renamed Fibre 65.

 

Nothing changed apart from the name.

 

What does SERVICE CENTRE show as you minimum guaranteed speed ?

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