on 14-08-2021 11:09 AM
Hi, I have been having trouble with TV players buffering for the last month. I have turned everything off several times and ran a speed test several times. The speed test shows there is slow speed from router to devices. Is there anything i can do about this please?
on 18-08-2021 08:55 AM
Can you try the box direct to the router with a a cable and this will help to see if it is the connection via powerline adapters that are failing.
You can also try moving the adapters around and make sure they are direct into wall sockets.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 17-08-2021 10:46 PM
Yes, it buffers a lot on the TV when connected with powerline adapters. No other devices seem to be affected. If the TalkTalk box is turned off and restarted it is then better, but this is happening everyday. Sometimes the Talk Talk box just shows a black screen when turned on.
on 17-08-2021 09:03 AM
on 17-08-2021 08:45 AM
on 16-08-2021 07:08 AM
I'm sorry for the delay. I've run a test on the line which hasn't detected a fault and the sync speed looks very consistent. Does this also happen if you connect wired?
on 14-08-2021 12:24 PM
If connecting wirelessly, download a WiFi analyser and check for interference.
Select the least congested channel.
Set the 2.4 GHz bandwidth to 20 MHz in the router settings.
Update the player software or divers.
What speeds are you getting ?
How many devices are streaming and in what resolution ?