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Slow speed i was guaranteed 70 mbps but getting only 36 mbps please help

suresh08
First Timer
Message 6 of 6

Hi I was guaranteed 70mbps speed but only getting 36mbps kindly please help

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5 REPLIES 5

Message 1 of 6

Hi suresh08

 

I've checked the connection stats and your line is in sync at 79.9mb

 

Please can you power down your router for a full 30 minutes and then run a speed test following this?

 

Thanks

 

Debbie

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Message 2 of 6

Yes when I logged in router it says 80mbps speed 

 

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Message 3 of 6

Sorry, but your last post was not very clear.

 

Do you mean that the router displayed 80Mbps, but a wireless speed test recorded 36Mbps?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 4 of 6

Sagemcom fast 5364 and it says 80mbps speed wireless connection

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KeithFrench
Community Star
Message 5 of 6

What make/model of router do you have? What is the speed quoted by the router when you log into it. I assume these are speed tests that you have done, are they on wireless or wired (Ethernet) connections to the router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?