25-07-2019 08:40 PM - edited 26-07-2019 06:34 AM
For the last 3 days I've been getting very slow speeds in the evening.
In the morning it's fine and I get a ping of 20 and download speed of 25Mbps, but come the evening and my ping has gone up to 40 and my speed has dropped to 5Mbps,
This is both wireless and wired also I've tried 2 different routers and the same with both so not a router issue.
Could somebody look into this for me.
on 08-08-2019 07:14 AM
on 07-08-2019 03:35 PM
on 07-08-2019 12:07 PM
on 07-08-2019 11:22 AM
on 07-08-2019 08:19 AM
Thanks for the PM.
Could you give a couple of dates when you can be available for the engineer visit and we'll book the earliest available
We can't guarantee 100% that you won't be charged, it depends on the engineers findings
on 06-08-2019 02:42 PM
I'd like a PM appointment but can I specify which day? as there's not always somebody in.
It's the service management centre who say I need an engineer as there is a fault on my line so does that mean I won't be charged?
on 06-08-2019 02:03 PM
If you'd like us to arrange the engineer can you confirm:
I've also PM'd you to confirm some other details
on 06-08-2019 10:12 AM
It looks as though the network team have been trying to contact you to arrange the engineer visit. If you'd like us to arrange the visit please let us know and we'll confirm some details with you
on 05-08-2019 08:33 PM
Hi, I've had 2 phone calls from someone at The Service Management Centre regarding my slow speeds. They said they were going to contact me on my alternative contact number but they haven't.
They left me a message on my answer machine saying that there was a clear fault on the line and I do need and Open Reach Engineer.
Do you have any idea what this fault is?
My speeds had gone back to normal for a few days but they have dropped a bit over the weekend.
on 31-07-2019 09:36 AM
on 31-07-2019 09:14 AM
Thanks for the update. Not that I'm aware, the last update from our Network Team advised that following their investigation they had been unable to identify any issues at peak times. Could you monitor the connection over the next few evenings and let us know how this compares now?
on 31-07-2019 08:20 AM
Our Network Team have been unable to find any Network issues and we also can't see any sign of congestion of an evening so the next step will be to arrange an engineer visit to investigate further so I'm just sending you a Personal Message to confirm some details.
Please do not post any personal information on the Community, reply via Personal Message (PM) only.