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Slow speed on Faster Fibre

G0PNM
Popular Poster
Message 4 of 4

I have the GFast/Faster Fibre and while I am getting 115mbps + from the network to the router, the speed from the router to my devices is only about 15mbps. 
I have not made any changes to anything. I have restarted the router a few times. 
a couple of weeks ago the router kept dropping network connection and now it’s a stable connection but slow. I am not paying for faster fibre for a 15mbps download. 
I have tried navigating through the help pages on the website but it just goes around in circles. Please

help!

Pete

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3 REPLIES 3

Message 1 of 4

Hi G0PNM

 

That's great, I'm glad to hear that the speed has increased.

 

Thanks @Skynet_TX

Message 2 of 4

Hi. Thanks for the tip. It’s gone back up to over 100mbps after the 30 minute off period. Cheers!

Skynet_TX
Community Star
Message 3 of 4

Hi @G0PNM,

 

Have you tried switching the modem & router off for over 30 minutes to force a new session in the cabinet, this can often fix this type of issue for Fibre 35 & 65, I'm not sure if it will help for GFast, but might be worth a try.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.