Slow speeds

[Loofah]

After moving house and spending what seemed my entire life on the phone to your call centre trying to get reconnected, I'm finally back online but getting widely varying speeds. 

This morning it was 6mbs and a bit later 17. Last night it was 27 which is the fastest its been but still quite a way off the guaranteed speed of 35

Can you check the profile please?

[Loofah]

...and now back to 26...

[Chris-TalkTalk]

OK thanks, what device are you running the speed tests on? How does it connect to the router (wifi, ethernet cable, powerline adapter)?

Chris

[Loofah]

No, phone line is fine. Speed just dropped to 0.41mbps! This is why I had to call in the first place although it was very suspicious that the broadband started working very quickly after asking if the correct broadband had been switched on (faster fibre rather than ordinary)

[Chris-TalkTalk]

Hi Loofah,

I'm sorry to hear you're unhappy with your speeds

Your current sync speed is 28.7Mbps. Are you experiencing any problems with your telephone service such as noise on the line? 

Thanks

Chris