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Slow uploading speed

mzyxqdb3
First Timer
Message 3 of 3

Why my uploading is so slow? It is taking an hour to upload a 400 MB file.

 

 

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi mzyxqdb3

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @mzyxqdb3,

 

What broadband package are you on (i.e. Fibre 35, Fibre 65 etc.).

 

Are you trying to upload from a wired or wireless device, it is always best to use a wired device for the best speeds.

 

If you run a speed test (ideally from a wired device) what upload speeds do you get.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two.