on 05-12-2018 10:47 AM
Our Wifi Hub is showing a down speed of 39.9Mbps and upload speed of 10Mbps, yet connecting to it with ethernet and doing a speed test returns a speed of between 29~31Mbps down (it hit 28.5Mbps once too), and ~9 upload on both speedtest.net and speed.io. Downloading from the net things seem to hit 3.6/3.7MBps (steam, origin, uplay, through a browser). So not sure what's going on.
I can't see the noise margin on the Wifi Hub either, yet I could when I connected the HG635.
Any help would be appreciated,
27-12-2018 08:48 PM - edited 27-12-2018 11:51 PM
AFAIK, it's been mostly fine since changing the filter. However it has just dropped with an inbound call which didn't show up on caller display. Is it possible that our two issues are related?
Edit: In all honests, i don't think the filter is the issue and I think I've just been lucky/not noticed since changing it over with the exception of this evening.
on 27-12-2018 06:31 AM
on 23-12-2018 08:59 PM
on 22-12-2018 07:14 PM
speed has definitely increased, I'm downloading from steam/origin at around 4.6/4.7 MBps, whereas before it was around 3.4/3.6MBps.
The connection seems to randomly drop though, I can be downloading for ages with no issue (78GB of Battlefront 2) while on teamspeak and have no issue, then suddenly the internet will disconnect.
Think it's done it a few times, maybe 5/6, but it's difficult to tell because, unless i missed it, the WiFi Hub doesn't allow too much filtering of it's logs and it starts with the oldest entry first (there's 300 pages!). Ping/packetloss is fine, heck even when I am downloading at the above speed, my ping to our teamspeak server is only at 90 ± 10 and packetloss<1%.
Any suggestions or info that you can think of?
on 18-12-2018 11:34 AM
on 18-12-2018 11:25 AM
on 11-12-2018 07:03 AM
Thanks for the update. As the sync speed has now increased. Could you try switching the router off for a full 30 minutes and then run another wired speed test to see if there is any further increase in throughput speed.
on 10-12-2018 04:04 PM
Managed to do some speed tests, ethernet speeds show about ~30.5Mbps/31Mbps down 9.3Mbps up. This actually mirrors some additional testing I did over WiFi on speed.io. Sync speed is now up to 40Mbps, shame the down speed is so much further away from the sync speed than the up speed is. Never mind.
on 05-12-2018 11:47 AM
on 05-12-2018 11:37 AM
Throughput speeds are always lower than sync speed, generally around 80% but can be higher or lower. Current sync speed is 38Mbps. Can you run a couple of speed tests at least 10 minutes apart on the My Account speed checker on a device connected by Ethernet cable to your router (can you try to make sure that no other devices/applications accessing the internet at the time). Can you post the results