on 05-12-2018 10:47 AM
Our Wifi Hub is showing a down speed of 39.9Mbps and upload speed of 10Mbps, yet connecting to it with ethernet and doing a speed test returns a speed of between 29~31Mbps down (it hit 28.5Mbps once too), and ~9 upload on both speedtest.net and speed.io. Downloading from the net things seem to hit 3.6/3.7MBps (steam, origin, uplay, through a browser). So not sure what's going on.
I can't see the noise margin on the Wifi Hub either, yet I could when I connected the HG635.
Any help would be appreciated,
on 21-01-2019 09:57 AM
Internet has been dropping connection still. It's strange how it's perfectly fine most of the time (looking at stats to a teamspeak server) and then will randomly drop out.
on 15-01-2019 01:14 PM
15-01-2019 12:20 PM - edited 15-01-2019 12:23 PM
Super hub is now connected as of this morning - not sure if I've done it correctly or not.
Super hub LAN1 to WiFi hub WAN port.
Firewall on Super Hub disabled.
WiFI on Super Hub disabled.
DHCP is still enabled on Super Hub - i assume since everything is connecting to the WiFi Hub it wouldn't matter, plus not sure how the Super Hub would handle the WiFi hub if I turned it off
Super Hub is using 192.168.0.3
WiFi Hub is using 192.168.1.1
I can access the Super Hub through the WiFi hub fine.
Super Hub Reports -
Max downstream rate 44400
Downstream rate 39999 (we're on the 40Mbps fibre)
Max upstream rate 11250
Upstream rate 9999
Have I done the equivelent of covering a leaky pipe in duct tape and praying? emoticon.smileyface.title
Edit: I also found a spare new and unused filter+cable combo in a box, so threw that on
on 14-01-2019 02:40 PM
on 14-01-2019 01:19 PM
on 14-01-2019 12:12 PM
Thanks for your reply.
If the noise is no longer present then we can focus on the dropping connection.
Have you tested with a different router, cable and filter? I can then raise this dropping connection fault over to our Network Team for investigation.
on 14-01-2019 11:53 AM
on 14-01-2019 06:11 AM
I've re-checked the connection stats and I can see re-connections on the line since your last post. Is the static/noise still present? Is the router also still connected at the test socket at the moment?
on 11-01-2019 01:48 PM
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault and the connection looked very stable up until the last 48hrs. Could you bump your thread on Monday and we can re-check the connection stats again to see if we can see any further re-connections on the line?
11-01-2019 01:25 PM - edited 11-01-2019 01:26 PM
So since the last time I posted, as far as I know, we've had no issues until yesterday bar some latency spikes, though that could be WiFi being WiFi. Yesterday the WiFi Hub decided to not do anything, even failing to allow a login even though it loaded the login page. This resulted in me resetting the router using the on/off switch at the back since I couldn't do it any other way.
Started up fine, it then resynced back to 40Mbps for the 37/38 it had been on since we last tested. The internet has disconnected at least twice, once around/after midnight, once today about 12:30. The phone was in use today, but I don't think it disconnected upon receiving the call, so not sure if it was related, caller display worked fine.
After the call ended, I phoned the house on my mobile several times, caller display worked each time, and static appeared as it does right at the point of pick up before going.
I then unplugged the filter from the test socket and ran the phones on their own. Static still occured upon pickup.
I then switched off our powerline adapters, and unplugged the router from the mains too. The static was gone, possibly a coincidence. I turned on the powerline adapters, still no static, I then turned on the router, and still no static. I then reconnected the filter with the phone and router back into the test socket returning everything back to how it was, and still no static.
So, I'm kinda at a loss. I did the whole unplugging the router/powerline adapter because I've seen some other powerline adapters cause havoc with the noise margin on our phoneline and cause noise on the phone itself even though they're no way connected to the phone line - no ethernet in them. After googling when it happened, I realised that certain powerline adapters can do it, and I returned to our original bog standard ones that had been running for years and caused no issues - what we're currently using now.
Can you guys track the disconnections? Because I can't with the WiFi hub, even now it's showing it's been connected since last night - presumably when I turned it off/on. It's not showing the connection uptime since it disconnected.
on 28-12-2018 12:46 PM
These type of issues can be difficult to identify if they are intermittent.
Corrosion at some point on a line can cause intermittent resistance issues or earth faults in wet weather.
Let us know when you have retested and we can take this further.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 28-12-2018 12:11 PM
Yep I can do, but I've just swapped out the cordless for the corded phone and noticed there was no static upon picking up the phone. Swapped back to cordless and there's still no static. This is without removing the filter/router. The internet also didn't disconnect and caller display worked fine.
I could swap it out currently, but it's not going to show anything at the moment because it's currently, bizarely, static free. This seems like it's going to be a massive pain to pin down!
I suppose the only thing I can do is try and wait for a disconnection and then try and test around that time?
Could it be possible that the Open Reach engineer missed something that was "ballsed up" by the original engineer that swapped us to Fibre? Since the original issue was no internet but phoneline was fine after switching over, could they have failed to check the phone connection?
on 28-12-2018 11:53 AM
Would it be possible to remove the router and test with just the phone and filter at the test socket? This will help us rule out if the router is causing the noise on the line.
on 28-12-2018 11:45 AM
on 28-12-2018 11:21 AM
Thanks for your reply.
Was the corded handset connected at the test socket with the router removed from the line?
Please can you also add an alternative contact number to your Community Profile, I can then raise this fault over to our Network Team for investigation.
on 28-12-2018 11:01 AM
on 28-12-2018 10:34 AM
28-12-2018 10:19 AM - edited 28-12-2018 10:25 AM
So my testing so far this morning, because it booted us off again after receiving a call where caller display failed us at 8.15am, has consisted of
1) Test call will my mobile as is, using filter #1, longish ring probably around 20 seconds
2) Test using test socket, using filter #1, longish ring probably around 20 seconds
3) Test using test socket and previous filter, filter #2, longish ring probably around 20 seconds
4) Test using test socket, using filter #2 not letting the phone ring for as long, phone ringing for ~3/4 seconds
5) Test using test socket, using filter #2, just letting the phone ring, phone ringing for ~30/40 seconds
1) Initially I had no caller ID this is the same as the last few calls we've received though it's a bit hard to track as our phone doesn't log calls if there is no caller display (rather bloody unhelpful!). Broadband also disconnected.
(N.B. I should note that caller display has worked as recently as yesterday afternoon and I've not been fiddling with anything to make it not work. See also thread here https://community.talktalk.co.uk/t5/Home-Phone/Intermittent-crackling-and-no-caller-display/m-p/2284... )
2) & 3) Plugging into the test socket, I now have caller display (possibly coincidental). Broadband disconnects still. Tested several times, results the same. Upon picking up the phone there seems to be a large amount of inbound static noise that disappears quickly. This is only heard on the house phone. Swapping filter made no difference.
4) Not letting the phone ring for as long, so literally the 2-4 seconds for caller ID to come up and instantly picking up, broadband stays connected. Initial static noise is still there.
5) Letting the phone ring, broadband disconnects (possibly less static noise?)
Static noise may, and I stress may, be reduced after the router disconnects. Hard to tell to be honest.
There appeared to be no noise on the mobile end, but hard to tell due to not having great signal and what seems like the way mobile calls seem to only transmit after a voice activation threshold has been met. Definitely not the same level of static that the house phone has, unless it's not being transmitted by Three.
When we were disconnected yesterday after receiving a phone call, before Teamspeak stopped receiving info from the server it had an increase in downstream packet loss to 0.4%, upstream packet loss was 0%. This could be something or nothing, we were having downstream packet loss later that night of roughly the same amount but in my opinion that was probably another issue. I'm pretty good at detecting very small amounts of packet loss or latency issues on Teamspeak, which is how I picked up on it later that night, but didn't pick up on anything just prior to the internet disconnecting. Mentioned because it was downstream packet loss only.
Problems seem to occur when the phone rings. Due to the nature of caller display occuring when the phone rings, I assume this could also be the reason that it has randomly not worked.
Internet doesn't disconnect on quickly picked up inbound phone calls, I assume the router manages to recover the Broadband connection fast enough to no drop it.
Sorry for the wall of text!
Edit: WiFi hub still showing connection uptime as 9 days 23 hours, even though it's reconnected multiple times and dropped the sync speed slightly too. I assume the firmware for the WiFi hub is a work in progress? emoticon.tongue.title
on 28-12-2018 06:34 AM
Thanks for your reply.
A voice fault can affect the broadband connection.
Would it be possible to connect the phone, router and filter at the test socket and make a couple of test calls to see if this affects the BB connection?
Is there also any noise on the line? (crackling)