on 28-11-2021 08:39 AM
Just wondering why my line speeds have been slowed down from 70 down and 19 up to now 60 down and 5 up?? I’ve attached screen shot of dashboard in router.
13 hours ago
i'll raise this to our logistics teams to make sure no charge is applied.
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I’ve received an email today from TalkTalk saying if I don’t return the test router by the 1st Feb I’ll be charged £50. I’ve already returned it and I have proof it’s been delivered by the Royal Mail tracker site? Can you help with this, I received the test router as part of help for this thread. Thanks
on 11-01-2022 06:48 AM
on 10-01-2022 01:05 PM
The disconnections seem to have stopped now so your speed should improve over the next couple of days, if it doesn't then we can arrange an engineer visit to investigate.
on 10-01-2022 11:28 AM
on 10-01-2022 09:10 AM
Line test is clear and sync speed is 58.0Mbps but I can see that there have been a lot of reconnections over the last few days. Are you experiencing any problems with your telephone service, any noise on the line?
on 09-01-2022 04:58 PM
The sync speed has been up and down for both download and upload for a while, I was sent a test router which didn’t really make a difference so I sent it back. The router is connected to the test socket and the speeds have increased after another 30 min reset but still below guaranteed speeds.
on 07-01-2022 07:36 AM
I'm sorry to hear this. The line test is clear, however I can see that the sync speed has dropped. Just to confirm, did the sync speed drop shortly after the new router was connected? Is the router connected at the test socket?
on 06-01-2022 09:22 PM
I received the replacement router for testing which I did for several days. Things stabilised for a day but soon went back and now my download is 11.18mbps and upload of 17.56mbps. I’ve tried turning off for 30 mins and back on but soon speeds soon drop. I’ve left everything for a couple of days now as turning things off and on all the time isn’t healthy, can you please test the line and look into this for me. Thanks, I’ve attached a screen shot of latest from router.
on 14-12-2021 07:15 AM
on 13-12-2021 07:04 AM
on 09-12-2021 07:16 AM
My apologies, I checked the downstream sync speed not the upstream sync speed. Can I just confirm, have we recently tested with a different router and microfilter at the test socket?
on 08-12-2021 04:01 PM
I have found the connection ok but still don’t understand why my upload speed has dropped from about 19mbps to 5mbps? The download speed has dropped also but not as much, but again why?
on 08-12-2021 07:12 AM
I've re-run the line test now which is clear. The connection looks stable and the sync speed looks consistent. How have you found the overall performance of the connection?