on 26-05-2021 07:42 AM
Hi, woke up this morning to solid Orange Light on router - no amount of rebooting helps. Tried all of the usual tricks, nothing is working, still orange light. Phone works fine, no problems, no crackling whatsoever. Just fibre is down.
Last time I had this behaviour there was an exterior fault and an engineer sorted it.
Do I need to ring for an engineer ?
on 26-05-2021 12:42 PM
26-05-2021 12:36 PM - edited 26-05-2021 12:37 PM
Shortly after I made the previous post my router suddenly gave a solid white light. So everything has been OK for 3 and a bit hours now.
I did get a Talk Talk update txt which basically said you had sent an engineer, you were monitoring the situation and if I had any issues in 2 days to contact you.
Thing is, I have direct field of view to the telegraph pole that services my connection and there has been nobody there - unless it was a cabinet issue...
Can you confirm that an engineer did attend, or was it just a network issue that was corrected ?
It would be nice to know...
Anyway, thanks for your help
on 26-05-2021 09:18 AM
on 26-05-2021 09:02 AM
on 26-05-2021 08:51 AM
on 26-05-2021 08:45 AM
The line engineer will complete external investigations on the line first.
If a visit to the property is required then the engineer may attend but if no one is at home then they will let us and ask us to arrange an engineer visit.
I will check on this fault again tomorrow morning for additional updates from Openreach.
on 26-05-2021 08:35 AM
on 26-05-2021 08:25 AM
I'm really sorry to hear this.
I can see that this fault has been raised to Openreach to be investigated by a line engineer.
We should receive further updates from Openreach within the next 48-72hrs.
on 26-05-2021 07:56 AM