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Some game or app can't access through talk talk network?

zenkio
Sightseer
Message 7 of 7

I used talk talk a month and I found some game and apps is not working under talktalk network but I can access through my mobile network which is VOXI. If there any setting can be changed to config the accessiblity or it is just limitation of talk talk network can't be changed.

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6 REPLIES 6

Message 1 of 7

Hi zenkio

 

HomeSafe/KidsSafe settings can be changed in My Account.

 

Thanks

 

Debbie

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zenkio
Sightseer
Message 2 of 7

My Device: 

Device Type: DG8041W

Description: EchoLife DG8041W Home Gateway

 

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zenkio
Sightseer
Message 3 of 7

I have just turn off the "gamebling" in Website categories in kidsafe  and then the game apps work again.

I am wonder if I can have some device not applying the kidsafe policy? 

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Message 4 of 7

Hi zenkio

 

Thanks for your reply.

 

Please let us know how you get on.

 

Debbie

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zenkio
Sightseer
Message 5 of 7

Hi Debbie, I found may be the kidsafe setting affected. Such game may be blocked by it. I will try to config it and see if it solved. Thanks you.

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Debbie-TalkTalk
Support Team
Message 6 of 7

Hi zenkio

 

Which router are you currently using? (make and model)

 

Thanks

 

Debbie

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