on 28-03-2021 08:33 PM
Since going to fibre, we have no end of Sonos issues, from music stopping, it getting confused about what is playing where, and lots of error messages. We've moved house and reset everything and started fresh and it's the same! Hence I why I now realise it's something TalkTalk related, and it started when we changed to fibre in the old house.
on 05-05-2021 06:11 AM
on 04-05-2021 09:18 PM
on 30-04-2021 10:14 AM
on 30-04-2021 09:59 AM
Please can you get me some more screenshots from the analyser? I have had other customer's using Sonos that only work on 2.4GHz, took their speakers back for a refund. They do not seem to like heavily congested WiFi bands, which as you have found, different routers, even those from another ISP or 3rd party ones cannot cure such WiFi congestion. This is of course down to the popularity of broadband in your local area, rather than a router fault.
Still, send me the screenshots & I will see if there is anything I can recommend now.
on 30-04-2021 06:11 AM
on 29-04-2021 10:19 PM
on 23-04-2021 06:43 AM
on 22-04-2021 12:57 PM
on 22-04-2021 10:44 AM
There is no WiFi interference, but sometimes the signal strength is a bit low. Are you using Acrylic in the same locations as the Sonos devices? Try the Huawei router that Debbie has offered you & see what that is like.
on 22-04-2021 06:36 AM
on 21-04-2021 05:57 PM
After checking a few more times, often there are no Sonos devices on the 5Ghz band, so it seems some of them are swapping, could this be causing my issues? I have a mixture of Sonos devices and maybe only some are compatible with 5Ghz.
We did test the Sonos system last night for a little while and it really seemed to have improved, with no issues for a while. But sadly it started to show issues again today. Still seems improved though, with the frequency of dropping out and getting mixed up to have reduced somewhat.
Here are three new screenshots:
on 20-04-2021 02:49 PM
Are these the ones that are connected to the 2.4 or 5GHz bands?
Please can you get me a new set of screenshots then from Acrylic? This time can you also include the 5GHz channels view. When you include them in your reply, please make sure that when using the Inset Photos button, you set the size to large.
on 20-04-2021 01:31 PM
on 20-04-2021 10:18 AM
Some Sonos devices only support the 2.4GHz band, anything that can be moved to the 5GHz band should be.
Did you identify what the TP-Link device was that is responsible for the other network? If you no longer use it, it might be a good idea to turn it off.
on 20-04-2021 09:11 AM
on 19-04-2021 09:46 PM
on 19-04-2021 03:45 PM
It would seem like you have a TP-Link product generating the other network and it is interfering with the Sagemcom. Try moving the Sagemcom to channel 11 (please see my guide).