on 24-11-2018 01:11 AM
Signed a new contract Thursday and was told I would have Atleast 60 upto 80Mbps but am nowhere near.
No faults on the line, was wondering if anything on my profile or if anything can be changed so I can see these results? Been a Talktalk member for donkey years and would love to benefit from these promised boost speeds.
on 31-01-2019 12:30 PM
on 31-01-2019 12:12 PM
on 31-01-2019 12:09 PM
The fibre speed boost wouldn't cause any issues or disconnects as it only removes the 40mb cap and adds an 80mb cap instead.
If you have tested with a different router, cable and filter at the master socket, with all other equipment removed from the line then this will cover all the testing you can complete.
on 31-01-2019 11:34 AM
We have figured out that the internet disconnection issues started to arise after applying the fibre speed boost, is there anyway to remove this to see if it fixes the problem before an engineer is required (still don't feel the issue is at home).
on 22-01-2019 02:47 PM
Our Network Team have advised that the next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 22-01-2019 02:27 PM
on 22-01-2019 01:12 PM
Thanks for your reply.
Please can you add an alternative contact number to your Community Profile, I can then raise the dropping connection fault over to our Network Team for investigation.
on 22-01-2019 12:41 PM
on 22-01-2019 12:28 PM
Thanks for your reply.
I've completed a further line test which hasn't detected any faults but I can see re connections on the line.
Would it be possible to post a photo of your master socket?
on 14-01-2019 06:32 AM
on 11-01-2019 11:04 PM
on 27-12-2018 07:12 AM
I'm really sorry to hear this.
Noise on the line can affect the broadband connection so we have to investigate this first.
Is the noise still present if you connect a corded phone at the test socket, with the router removed from the line?
on 24-12-2018 04:00 PM
Have had the new Wifi hub for 3 weeks.
Getting atleast 1/2 disconnects a day.
We have also noticed crackling on the phone line.
We have tried different phone's, filters etc.
They did replace a cable at the local exchange a few years ago and that sorted the problem and I was wondering if it needed doing again and checked at the local box as the problem doesn't seem at home but possibly the local box?
on 03-12-2018 11:06 AM