30-09-2021 09:11 PM - edited 30-09-2021 10:06 PM
I have Faster Fibre with Speed Boost. When first installed I had 50mbps speed and now it's dropped to under 40 and will never go above that, even after reboots. So, I'm a bit suspicious! My attachment shows what I'm getting and what I'm expecting. Admin, please can you look into this.
on 25-10-2021 01:36 PM
The estimate for your line is 35-54mb and the router is in sync at 41mb, so within the estimated range.
All tests are clear, nothing stands out.
Have you checked with a phone handset for any noise / crackles on the line ?
Also, have to tested the sync speed from both the sockets ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 25-10-2021 12:25 PM
on 25-10-2021 12:17 PM
on 25-10-2021 08:08 AM
I'm sorry for the delay. I've re-run the line test now which hasn't detected a fault and I can see that sync speed hasn't increased. Does your main socket have a test socket? If it does then would it be possible to connect the new microfilter, router and phone directly at the test socket for 24-48hrs so we can see if DLM makes any changes to the speed in this set up please?
24-10-2021 02:27 PM - edited 24-10-2021 02:41 PM
Let's be clear on this in that I am paying for a 67mbps package and also it's not a psychological problem at all. Somebody needs to answer as to why the speed has dropped ... same box same place same everything ... nothing has changed at my end.
My sync speed is not currently over 50. It was when installed but has not been since I noticed the speed drop ... everything is 10mbps less than at installation. The pics I included earlier that showed 50mbps sync speed was from way back not as it is now.
To be clear I've attached the latest info.
on 24-10-2021 02:20 PM
If your sync speed is still over 50Mbps but throughput still consistently less than 40Mbps, that does seem a bit odd. Perhaps staff will be able to look into the issue further now that you have ruled out the router as the cause.
To be fair though, the speed you are getting is still good enough to do pretty much anything anyone would want to on the internet (my personal opinion of course). The problem is just a psychological one in that you know you should be able to get a faster speed.
on 24-10-2021 02:01 PM
Absolutely none whatsoever. I didn't think the new router would help. It's a standard first try at any problem. Bit annoyed that speed could go down that much, really without me noticing.
on 01-10-2021 07:33 AM
on 01-10-2021 07:28 AM
Ok, I've ordered a replacement router so we can rule this out.
Please allow 24-48hrs for this to arrive. Let us know how the connection/speed compares with this router connected.
on 01-10-2021 07:18 AM
Never varies and is always roundabout the same all day. Last night, after 11pm, was when I conducted the latest speed test after switching off the router for 30 mins. Just done another one and download is 40.1 mbps.
on 01-10-2021 07:13 AM
on 01-10-2021 07:05 AM
30-09-2021 11:34 PM - edited 30-09-2021 11:58 PM
Router off for over 30mins. New speed test from a wired, NOT Wifi, connection. Not the expected improvement (see attachment). Hardware etc has not changed ... nothing is different from when it was > 50mbs. Speed has just gone! The router is not syncing at the speed you quote anymore. I may have confused you as the screengrabs I enclosed in 'talktalk1.docx' are the speeds I WAS getting when the service was installed NOT what they are now.