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Speed at 30.2 while Openreach shows speeds up to 80mbps

YiannisA
Participant
Message 12 of 12

Hello team

Checking at speed tests, router gives me 30.2 Mps

As open reach site mentions up to 80 and as I have a 65 Connection, which is the maximum speed that I could achieve?

 

Is there something that you could do?

 

(connection has been stable but seems low for the area )

Thanks ! 

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11 REPLIES 11

Message 1 of 12

Hi YiannisA

 

Yes of course. In regards to potential engineer charges, if the fault is found to be with Openreach maintained equipment then no charges should be applied.

 

Please post back to let us know if you would like to proceed with an engineer visit.

 

Thanks

 

Debbie

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Message 2 of 12

I think that a visit would be great since we have a problem with the speed. 

I do not know if this has to do with the whole building though or my flat only.

 

Is it ok to ask my letting agency and come back to you? As the cost is high and I am renting the place so no worthy to pay if the technician decides so. 

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Message 3 of 12

Hi YiannisA

 

Ok, would you like me to arrange an engineer visit?

 

Please can you provide your availability for this visit AM and PM?

 

Can you also confirm potential engineer charges Engineer charges

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Message 4 of 12

Hi Debbie!

yes, about 10 days ago you sent me the Huawei as Sagem was having issues out of the blue with my works's VPN.

(I have sent Sagem back already). 

No more problems with VPN but zoom now is unstable and super laggy . 

So WFH and doing so many things it would be great to have the speed upped please 

 

And again thanks so much for your interest 🙌🙏

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Message 5 of 12

Hi YiannisA

 

Thanks for your reply.

 

Have we recently sent you a different router for testing? The next step following this would be an Openreach engineer visit.

 

Thanks

 

Debbie

 

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Message 6 of 12

There is another in the living room. 

I have never used as it is not convenient to have anything at that side , so not quite sure which and if one is extension socket or not 

 

1644493616181.jpg

 

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Message 7 of 12

Hi YiannisA

 

Do you have another socket? Is this an extension socket?

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Message 8 of 12

Hi Debbie

It is connected to one of the 2 sockets in the house. (Not sure about Test socket)

I would really love to have the maximum speed for sure though in order to improve my WFH life (as I really need max bandwith).

 

1644493084442.jpg

 

 

 

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Debbie-TalkTalk
Support Team
Message 9 of 12

Hi YiannisA

 

Thanks for confirming your details.

 

The predicted speed range for your line is showing between 62 and 40.5mb, with a minimum guaranteed speed of 32.2mb.

 

Your line is in sync at 31.3mb. Is your router connected at the test socket?

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Message 10 of 12

Hi YiannisA

 

I'm just sending you a Private Message to confirm some details, I can then check the predicted speed range for your line.

 

Thanks

 

Debbie

 

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Skynet_TX
Community Star
Message 11 of 12

Hi @YiannisA,

 

If you go to the Service Centre what does it show for your estimated speed range and guaranteed minimum speed. If you log into your router to check your sync speed does this show speeds below that estimated range. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to the sync speed shown on your router.

 

The maximum speed you can achieve is based on the length of the phone line between your home and the street cabinet

 

Skynet_TX_0-1644434826589.png