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Speed boost made things worse

prtou
First Timer
Message 7 of 7

TalkTalk offered speed boost to renew my contract. The change was supposed to kick in days ago but instead the connection is now worse. I tried the online chat and went through various checks. This has not helped at all and they seem to go in circles with each new inquiry. 

 

Can anyone please suggest a way forward?

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6 REPLIES 6

Message 1 of 7

Hi

 

I'm showing there is an openreach fault logged on their system from today.

 

Looking at the fault history, it looks like the previous fault report was rejected.

 

Thanks  

 

Karl. 

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Message 2 of 7

So, no engineer showed up after all and no updates from anyone. Brilliant! 

 

Good thing there's a cooling off period. 

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Message 3 of 7

They did not. 

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Message 4 of 7

Hi  prtou

 

Apologies for this.

 

Did they advise if this was a TalkTalk or Openreach engineer visit?

 

Thanks

 

Debbie

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Message 5 of 7

Thanks for the response. 

 

The router is not currently connected to the test socket, but to the external socket via the microfilter. I disconnected the router a few times this week following the instructions to leave it off for 30 minutes to enable speed boost. Otherwise I don't usually reset. 

 

I spoke to someone over chat yesterday and they arranged for an engineer to visit this afternoon. Not sure if this is still happening since I received strange emails/text from TT asking how the visit went yesterday(?). Generally unimpressed at the moment. 

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Debbie-TalkTalk
Support Team
Message 6 of 7

Hi prtou

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see that the connection is dropping.

 

Do you reboot the router or wait for it to re connect on its own?

 

Is the router currently connected at the test socket?

 

Thanks

 

Debbie

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