on 05-08-2020 03:54 PM
TalkTalk offered speed boost to renew my contract. The change was supposed to kick in days ago but instead the connection is now worse. I tried the online chat and went through various checks. This has not helped at all and they seem to go in circles with each new inquiry.
Can anyone please suggest a way forward?
on 07-08-2020 03:12 PM
I'm showing there is an openreach fault logged on their system from today.
Looking at the fault history, it looks like the previous fault report was rejected.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 06-08-2020 11:02 AM
on 06-08-2020 10:19 AM
Thanks for the response.
The router is not currently connected to the test socket, but to the external socket via the microfilter. I disconnected the router a few times this week following the instructions to leave it off for 30 minutes to enable speed boost. Otherwise I don't usually reset.
I spoke to someone over chat yesterday and they arranged for an engineer to visit this afternoon. Not sure if this is still happening since I received strange emails/text from TT asking how the visit went yesterday(?). Generally unimpressed at the moment.
on 06-08-2020 10:13 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see that the connection is dropping.
Do you reboot the router or wait for it to re connect on its own?
Is the router currently connected at the test socket?