03-05-2021 03:14 PM - edited 03-05-2021 03:15 PM
After a constant 67 mb speed i renew nu contract to 65 fiber and my speed is droped to 50 mb/s. I tried to speak with one of the adviser and told me that this speed is supporting the exchange. It is interesting how for one year was fine with more then 60mb and now is different. It is clear the speed is caped. Can anyone please remove this and put it as was and suppose to be to this type of contract. Fiber 65?
on 01-06-2021 12:26 PM
The profile is set at 80mb and the current speed is within the predicted range for your line.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 28-05-2021 02:56 PM
As I said before speed still at 51mb and not going above. Just wonder how was this possible to be over 65 mb before the contract and now with all the supported speed of line up to 80 i still struggle to achieve speed above 60. Anyway.
Thanks for support. Maybe somebody fix this sync.
on 24-05-2021 09:04 AM
on 17-05-2021 01:30 PM
OK, could you bump the thread in a couple of days and we'll check to see if there have any further disconnections. If the disconnections continue we can arrange an engineer visit to look at this
on 17-05-2021 07:57 AM
The profile will allow a speed of up to 80Mbps so it isn't capping your speed. Line test is clear but I can see that there have been some reconnection up to Friday but appears to have been stable since - have you noticed and disconnections over the weekend?
I've ordered a returns bag for the router, it should be with you within a couple of working days but please allow up to 5 working days for delivery
14-05-2021 05:13 PM - edited 14-05-2021 05:20 PM
I don't use the landline my wife use this to receive calls. She didn't complain of the line so I think is fine.
You say the line support 80mb so where is the speed. I can't believe almost 2 years I was on 60-65mb avarage and now I juste nearly pass 50mb where is oscillating. So you try to say this is the speed I will have ?
Look like a big cap somewhere. So there is resources and redundancy but .... Nothing to other end.
Please advice where to return the test router.
on 14-05-2021 09:03 AM
Thanks for trying the new router. Line test is clear and your router is in sync at 52.4Mbps which is within the predicted range for you line and above the guaranteed minimum. You are also on a line profile that will allow a sync speed of up to 80Mbps so it isn't capping your speed
Are you experiencing any problems with your telephone service, any noise on the line?
14-05-2021 05:30 AM - edited 14-05-2021 05:40 AM
The connection is the same. Limited at this speed 51 as you see in my pictures sent before to put the test router.
(yes is 1mb different but like that speed variation was before. I can't see much difference in my connection).
Never close to 67mb as was before to swap to fiber65 contract.( I know will never get 67 gut at list 65mb??).
I honestly knew the speed will be the same even if swap router, I didn't want to be negative.
I have also try to a different route a while ago draytek vigor enterprise version. My speed is sticking to 50mb the same as now.
Please advise where to return and when the test router is the same model as mine.
on 13-05-2021 07:06 AM
on 11-05-2021 06:23 AM
on 07-05-2021 07:30 AM
The replacement router is on its way, please can you keep the new router connected to the test socket for at least 48hrs to allow DLM time to monitor the connection.
Please let us know how you get on.
on 06-05-2021 11:58 PM
on 06-05-2021 02:03 PM
06-05-2021 01:36 PM - edited 06-05-2021 01:37 PM
Hi. No is the same ruter I had in the last 2 years. No changes the same line same socket since is just only one.
Speed droped at 50 mb more then 3 months ago. I said is ok maybe is something temporary but the speed sync is actually the same no increase from that time.
on 06-05-2021 08:29 AM
I've re-run the line test which is still clear, however the sync speed hasn't increased. Can I just confirm, prior to the speed drop did you change the router or any of the equipment set up at all?