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Speed degredation

Kssquared
Team Player
Message 2 of 2

Hi,

 

My internet speed has been getting worse and drops the internet connection at some frequency.  The router is now only connecting at just over 40MB/s.  Please can I get some assistance to resolve this as utilising Teams/Zoom is causing an issue and is used daily.

 

Thanks

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi Kssquared

 

I'm sorry to hear this.

 

I've completed a line test which has detected a potential line fault.

 

I have passed this straight over to Openreach to be investigated by a line engineer and we should receive further updates within the next 48-72hrs.

 

Thanks

 

Debbie

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