Speed down to 50Mbps again after about 6 months FTTC

[breakz187]

I renewed my contract a while back in about october, and at the same time i had an openreach engineer come out and check my connection, to find that from my home the cabinet, there was one of the two wires disconnected.

This resolved the half speed issue i was having for a bout a 6 months to a year.

This seems to have happened again. Cat5 connected direcly to router, i get only 50Mbps, even though im paying for the higher speed connection, and really need it for my work. The connection is solid, but its lost almost half the connection speed.

I have tried all the usual - used router provided, switched back to my Draytek V130, but yet the speed is not far off of half. Even left the router pluged out over night...

I'm in a new build set of flats and i can see the cabinet from window, less that 100 meters away.

Can this be fixed again somehow?

Cheers,
Wes

[Michelle-TalkTalk]

Morning,

Thanks for the update. How has the connection/speed been over the weekend?

Thanks )

[breakz187_2]

I just rebooted the router again and its back to 73MBps solid with good ping to 8.8.8.8...

Fixed itself it would seem.

[breakz187_2]

An engineer came over, reset the connection from elsewhere, and the service went back up to 73Mbps. However, my connection, since this afternoon is experiencing alot of packet loss.

A ping to 8.8.8.8 times out ever 5-8 attempts to ping google's dns.

Is there an issue with the service for some reason? I have ran the line test etc, all checks out ok.

Can you help?

[Chris-TalkTalk]

Hi breakz187_2,

I've replied to your PM

Chris

[Chris-TalkTalk]

Hi breakz187_2,

Thanks for answering the security questions, I've sent you a PM requesting a little more information

Chris

[Chris-TalkTalk]

Hi breakz187_2,

If you'd like us to arrange the engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also sent you a PM to confirm some other details 

Chris

[breakz187_2]

Yes please. 

Can you cancel the BrightSparks thing - the interactive webpage chat arranged that - sound like a waste of time. I think OpenReach would be best set to fix this.

[Chris-TalkTalk]

Hi breakz187_2,

To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details 

Thanks

Chris

[breakz187_2]

New firmware - same connection speed

[breakz187_2]

Device Info

Cable Modem Serial Number	N7183474N008009
Hardware Version	FAST5364 3.00
Software Version	SG4K10001400t
GUI Version	1.152.6
System Up Time	00h34m27s
Cable Modem MAC Address	D0:6E:DE:41:79:A7

Network

Local IPv4 Address	192.168.1.1
Local Subnet Mask	255.255.255.0
Local Ethernet Mac address	D0:6E:DE:41:79:AD
Public IPv4 Address	78.146.181.191
Public Subnet Mask	255.255.240.0
Default Gateway	78.146.176.1
Primary DNS Server	79.79.79.79
Secondary DNS Server	79.79.79.80

Wi-Fi

2.4 GHz Wi-Fi SSID	TALKTALK4179AD
Status	Enabled
Uptime	00h33m58s
MAC address	D0:6E:DE:41:79:AA
Mode	802.11 b,g,n
Security	WPA2 Personal

5.0 GHz Wi-Fi SSID	TALKTALK4179AD
Status	Enabled
Uptime	00h33m58s
MAC address	D0:6E:DE:41:79:AB
Mode	802.11 a,n,ac
Security	WPA2 Personal

xDSL

Status	UP
Connection Time	00h33m20s
Link Status	UP
Standard	VDSL2 (G_993_2_ANNEX_ B)
Line Encoding	DMT
Link encapsulation	ATM (G_992_3_ANNEX_ K_ATM)

	Downstream	Upstream
Actual Rate [Kbps]	49000	19999
Maximum Rate [Kbps]	73221	19999
Noise Margin [dB]	0.00	6.00
Attenuation [dB]	16.70	0.00
Power [dBm]	14.00	6.90

[breakz187_2]

Hi,

Its connected to the test socket with a laptop plugged straight in to the router, via a filter of course.

I have done numerous speed tests and it seem to be getting slower. 46/43

Router says its connected at 49.

I have tried another router, filter, cable etc. Also bought a cheap phone to test the dial tone, which sounds perfect.

Using the sagem FAST5364 3.00

[Michelle-TalkTalk]

Hi breakz187,

I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed has dropped. Just to confirm, is the router currently connected at the test socket? Is the voice service ok with no noise on the line?

Thanks

[Divsec]

Hi @breakz187 have you seen tried the service centre in my account?

Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours. It could take a while to work through the backlog