on 05-08-2021 08:09 PM
first I am no novice..
I Have fibre 65
just for info..
day 1 - i have 65 m.b.p.s. to router & 60 mbps from router to PC ( wired in )
day 2- i have 65 mbps to router & 10 mbps from router to PC ( wired in )
day 2 - router restarted
day 2 - i have 65 mbps to router & 60 mbps from router to PC ( wired in )
day 3 - i have 5-10 mbps from router to pc. support contacted back to 60mbps
day 4 - within 12 hours back to 5-10 mbps
this repeats its self.. plus the time i have to restart / reset decreases .
i think / know that i need a new router.. how do I get one?
my router is nearly 8 years old
any ideas any one?
on 06-08-2021 10:49 AM
A new router is on the way to you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 05-08-2021 11:16 PM
model = HUAWEI HG633
even today i have restarted twice..
at 4pm i was getting 11mbps
at 10pm i was getting 20mbps
its dropped again down to 16mbps
but always to the router its a stable 64mbps
on 05-08-2021 09:10 PM
Hi @Steve 1971,
What model of router do you currently have ?
If the staff here think a new router is the best thing to try then they will be able to arrange that for you, they will hopefully be able to respond to this post tomorrow.