on 14-09-2020 10:38 AM
Over the past 12-24 hours my speed has dropped from an excellent 35- 36 to 22-24. I have checked the service status and the online line check and everything seems good. Is there any reason for this . I noticed it yesterday evening and it is still there this morning. I have reset the router and it didn't help.
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on 14-09-2020 08:06 PM
Hi @Rochelle ,
Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session', this can sometimes help it reconnect at a better speed.
@sirkewell - To get assistance from the staff on this site you will need to start your own topic, as they can only help one customer per topic, you will also need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
on 14-09-2020 10:40 PM
@Skynet_TX The speed is still 22.4mbps this evening . I will try what you have asked by turning the wifi off overnight and put it back on in the morning. Thanks for the suggestion. Such a shame as I have been so pleased with the fibre broadband since I had it installed recently.
on 15-09-2020 08:10 AM
on 15-09-2020 08:13 AM
15-09-2020 12:49 PM - edited 15-09-2020 12:51 PM
I also think the line was dropping because I kept seeing a pop up saying "broadband restored" or something like that but it must only have been off for seconds as I wasn't aware of it.
Anyway I will now remember that trick!!
on 15-09-2020 12:55 PM
15-09-2020 04:35 PM - edited 15-09-2020 04:41 PM
@Chris-TalkTalk Oh dear - that didn't last long as it has dropped right back to 18.6 now!!! Can you get someone to take a look at what is going on as online checks all look perfect!!
Update - i also have that stupid password pop up coming up intermittently again which means to me that there is something going on at TT's end!!
on 16-09-2020 10:34 AM
on 16-09-2020 09:50 PM
@Chris-TalkTalk Update - in the evening . I have seen the pop up again "Your internet connection has been restored" that means it must be dropping out. I think this is something you can check at your end isn't it?
Just check the speed and it is still 36. 4.
on 16-09-2020 09:56 PM
on 17-09-2020 01:23 PM
I've re-checked the connection stats now and I can see 1 re-connection on the line. Just to confirm, did you reboot the router when this happened? Does it only happen on wireless devices?
on 18-09-2020 02:46 PM
on 22-09-2020 01:41 PM