on 24-05-2021 10:13 PM
Since the past few.weeks my speed at the router has dropped from a stable 80/20 to at best 55/12 it has been as bad as 25/12
I have tried leaving router off for over half hour in hope it will correct itself but has made no difference.
Can any of the ops help please. Is there some kind of hard rest that can be done on my line to restore the speed I may paying for a faster fibre plus a speed boost. Thanks in advance
on 02-06-2021 07:03 AM
I'm sorry for the delay. Is the replacement router still connected at the moment as it can take DLM up to 48hrs to start making changes to the sync speed if the connection remains stable?
on 28-05-2021 06:04 PM
Have got the new router but unfortunately the download and upload speeds are the same 55/20 so I think the router to is ruled out. Not sure what else it could be as the speed drop is at router level. It was steady 80/20. Not sure what could cause this. Nothing has changed in the property at all. Thanks in advance
on 26-05-2021 09:36 AM
on 26-05-2021 09:05 AM
on 26-05-2021 08:38 AM
on 25-05-2021 07:59 AM
I'm sorry to hear this. I've run a line test which has detected a possible fault towards the property. I can see from your last post that the main socket doesn't have a test socket. Is the router connected at the main socket at the moment. Do you have any extension sockets? What equipment do you currently have connected to the sockets?
on 24-05-2021 10:24 PM
on 24-05-2021 10:18 PM
It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).
If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem (although you may need to leave the router connected at the test socket for 72+ hours before you would start to see a speed increase if this was the cause of the problem).
The TalkTalk staff on this community will also be able to help, they will hopefully be able to respond to this post tomorrow.