Now my speed issue the sync has not improved
screen shot today
the max rate from
32054kbps to 26769kbps
and the snr from 8.3 to 4.8 its been well over 48 hours and DLM has done nothing 7 days
the snr will keep dropping then my speed will drop again
that's what happens the snr goes to about 1 then the dsl drops then comes back up
with a slower dl speed
there has to be a line issue the noise margin should not keep dropping
I've raised a complaint on your behalf to our CEO's Office, one of our Complaint Managers will be in contact within 5 working days to discuss your complaint - I've asked them to contact you by email as requested - I'll now take a look at your speed issue and get back to you
Line test is passing and sync speed is currently 22.4Mbps, connection appears stable - are you experiencing any problems with your telephone service such as noise on the line?
The snr is still slowly dropping and then my speed will drop again just like all the other times
the snr has gone from 8.3 to 4.6 and it will keep falling then the line resets and speed drops
also the max rate keeps falling and errors go up
the phone yes sometimes there is like a hiss and crackle
Noise on the line can affect the broadband connection.
How often is this noise present?
Is this noise still present if you test with a corded handset at the test socket, with the router removed from the line?
The line sounds clear today don't check often as i don't use house phone much
but there was noise yesterday. so unplugging the router i dont think would tell me much
and doing so means no internet that i pay for
no not tried with router unplugged yet but the speed drop is a constant problem has you can see from all the openreach call outs i have had over the years and one of them i had no internet or phone for nearly 1 month i got no compensation for this and a +£10 cost on my mobile calling tt for a fix before 0800 were free on mobile
that never gets addressed when stated was about 4 years ago
what does one do?
I'm sorry for the delay. Could I just confirm, have you ever tested with a different router? I've re-read through your thread, however I couldn't see if this has been mentioned?
yes but not since i got my new router i was sent a HG633 piece of junk that made it worse and openreach was sent out and said that router has a crap through put
and fixed corroded wires i sent the HG633 back to tt i still have my DSL-3782 that was replaced with a tplink Archer VR400 by me
DSL drop yet again after dl large files from thinkbordband loads or errors
Hi Michelle thank you
I have just swapped out my router this morning with the DSL-3782 Talktalk router
i left it off about 5 hours thought plugging in and out different routers quick may affect DLM
the errors on FEC and UAS is going up very fast only been on 10 minutes
So see what happens i will give it time post back Monday
The speed has not changed lots of errors no doubt my speed will drop again soon
just like all the other times always by 2mbps at a time
screen shot now
screen shot from 2018 when it was fixed by openreach
When i got my new tp-link router the speed went up from 24-- to 27-- then started doping again after about 1 month down to 22-- link speed
why does it keep dropping no matter what router i use when i first got fiber about 5 years ago my speed was 32mbps when it got installed right AND NOT BY KELLY COMMUTATIONS TT SENT OUT and now i get 21mbps this is not right i have been a tt customer since 2001
wish they was virgin where i live
I'm sorry to hear that the speed hasn't increased. Could you confirm if the line is still clear of any noise and we can ask our Network Team to take a look at the speed.
The line sounds clear now checked many times it only was noisy once may have been the other end but i don't use the house much
its too expensive compared to my 3p per minute mobile TT house phone is a 100% rip off and a scam proof of this 39p for 4 seconds what a joke.
The errors are still increasing a lot
hope it gets fix soon no doubt the speed will drop again just like all the other times
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
I sent you a PM will i be notified when its booked and what are the Engineers charges for
And the dsl dropped again on Friday and the sync went to 27015kbps but my dl speed is
still 21mbps it starts at 23mbps then goes to 21mbps in 2 seconds tried rebooting the router no change just sync droped to 26537kbps loads of errors
still 21mbps dl with loads of errors