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Speed to devices very low

MrHyde85
Chatterbox
Message 6 of 6

Speed to all devices in my house are below 30mbps and they constantly disconnect and reconnect throughout the day 

Colin
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5 REPLIES 5

Message 1 of 6

Hi MrHyde85

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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MrHyde85
Chatterbox
Message 2 of 6

Yes please because this needs sorting 

Colin
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Message 3 of 6

Hi MrHyde85

 

Would you like me to send a replacement router for testing to see how the connection compares?

 

Thanks

0 Likes

MrHyde85
Chatterbox
Message 4 of 6

I've tried everything and getting a little annoyed as I can no longer play any online games as the signal is too weak, my router is 12 ft from my console and the only object between them is a wooden door

Colin
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Debbie-TalkTalk
Support Team
Message 5 of 6

Hi MrHyde85

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and the sync speed looks good.

 

Please can you power down your router for a full 30 minutes and then run another speed test?

 

Thanks

 

Debbie

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