on 17-01-2021 07:04 PM
Ran a speed test on your site and I've only been getting at max 32mb download to the router.
Router = Huawei HG633
Can you please test the line for me and get back with some actions and possible solution.
on 21-01-2021 12:38 PM
Line tests are clear, so no issues evident when testing.
Check the home phone has a clear dial tone, no noise or crackles etc.
Would you like me to send a router for testing, to rule out any hardware issue ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 20-01-2021 02:37 PM
I have only every got at max between 28-32Mb speeds ranked as poor via your test previously.
I have made sure to close any applications that may use data download before running any tests.
on 19-01-2021 05:20 PM