on 26-03-2021 05:31 PM
I have issues with my broadband speed. Had visit from Brightspark (Qube) on Wednesday and OR on Thursday. Brightspark found Crosstalk and "Battery". OR seemed to take a thorough and careful approach. Found issues at the cabinet (i) my speed had been capped (below my Guaranteed minimum of 18) it is clear this was on 26/27 Feb (ii) a bit of bare wire was in the vicinity of my connection (iii) remade some connections (iv) tested from my house then reset speed cap and DLM.
So far sync speed has increased and remained much more healthy. So from that point of view it all seems promissing but I need to leave it a few more days for DLM etc to settle down.
However I have another issue that has not been addressed and has me confused. My actual experience is far more varied the throughput varies from the high 20s to 2 down 0.2 up and also a few times have lost connection altogether. These highly variable speeds and short duration losses of connection have in fact been our experience since Christmas at least.
The good news is that we seem to have found a way of instantly restoring speed. So surely that will help someone to help us find the cause?
To restore the speed I disconnect the network cables from the router. Wait a minute then reconnect them. Simple as that. So what does that tell me?
A bit more about our set-up is probably needed:
Within the network wired devices achieve close to 1000Mbps to our NAS, wireless devices we have tested 85-90mbps, even when we have slow speeds to the internet.
So it seems to me as if something is overwhelming the wifi hub - but what can we do to track it down and resolve?
on 07-05-2021 07:57 AM
I don't know all the specific improvements/changes at the moment, apart from DNS improvements. If the connection is performing better with the Huawei router at the moment then keep this one connected for now and I will post back on your topic to confirm once we are able to start upgrading the new firmware on the Sagemcom router.
on 06-05-2021 08:47 AM
I'm sorry to hear this. We do have new firmware coming for the Sagemcom router at some point this month which we can test to see if this has any improvement. Would this be ok?
on 05-05-2021 09:10 PM
on 05-05-2021 09:03 PM
Hi Debbie, Sorry to have taken so long to respond but things are a bit hard to interpret at the moment.
It is not at all clear if the Huawei is making a difference or not, given all the other factors. The maximum upload speed seems marginally lower and the more frequent poor upload speeds could be contention at my end. That said we have not noticed such frequent brief losses of connection.
The additional stats exposed on the Huawei router have the potential to help with diagnosis though I haven't really got to grips with them.
Is there any thing useful you can see from your end?
Is there a way that I can prioritise / de-prioritise particular devices or prioritise my VPN traffic and my Wife's Teams sessions?
Are there any options to take, say 5 mbps from the download and add it to the upload?
on 13-04-2021 06:25 AM
on 11-04-2021 12:48 PM
Thanks, we connected the Huawei hub Saturday eveing.
on 08-04-2021 09:44 AM
A Huawei hub is now on the way to you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 06-04-2021 12:54 PM
Thanks for the update. I've re-run the line test now which is still clear, however the connection looks very unstable and the sync speed has dropped. Can I just confirm, have you tested with both the Sagemcom and the Huawei Wifi Hub? If the connection is still unstable at the test socket then we will need to arrange an Openreach engineer visit.
on 04-04-2021 01:15 PM
Thanks for checking.
Thanks in advance for your help.
on 29-03-2021 08:36 AM
I've checked the connection stats now and I can see that the connection was unstable but looks like it has started to stabilise. The sync speed looks consistent, however it has dropped slightly. How has the speed been over the weekend?
on 27-03-2021 10:34 AM
Last night we tried disabling wireless at the router and disconnecting all wired devices except our NAS with its speedchecker/tracker . That showed stable speedtest results - the only horizontal line on this chart!. You can also see the irregular speeds either side of the DLM reset.
on 27-03-2021 09:39 AM
@Bazzatay I have not done the 30 minute disconnection explicitly for this issue since the Open Reach visit last week. That is because the DLM is still doing its thing and I don't want any risk of multiple disconnects misleading the engineers when they look at the stats in a few days time (assuming I still have issues of one sort or another).
I have however had to disconnect for >30minutes twice since the visit and was experiencing erratic speeds either side of those disconnects.
Prior to the engineer visits, since January I would regularly do the 30 minute disconnect and find that it solved the speed issue but that the solution didn't last.