on 11-01-2022 09:36 AM
on 11-01-2022 01:22 PM
I'm sorry but we can only arrange an engineer visit if the customer has accepted potential engineer charges. However there would be no charge if the slow speed is found to be due to an issue on the Openreach network.
on 11-01-2022 12:49 PM
@Bazzafy81xp if you have a line fault, unless you go to full FTTP next, then moving to another ISP that uses the Openreach copper network could mean taking your speed issues with you.
on 11-01-2022 12:22 PM
on 11-01-2022 12:17 PM
on 11-01-2022 12:09 PM
The Agents when they could not Sort it offered that but told me it would Cost me which i was Reluctant to do as i am already Paying a lot for a service i'm not getting So would this still apply ?
on 11-01-2022 12:07 PM
OK thanks. As your speed is low at the test socket with two different routers then the next step will be to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details
on 11-01-2022 11:57 AM
on 11-01-2022 11:40 AM
The test socket is behind the removeable faceplate, to connect to it you will need to use a microfilter as it only accepts the phone type of plug, the router then plugs into the ADSL side of the filter.
on 11-01-2022 10:46 AM