Speed

[Bazzafy81xp]

Speed to your router

Status: Poor 

47 Mbps

download

Run a live connection test

(As measured yesterday)

Speed to your device

Status: Poor 

43 Mbps

download

15 Mbps

upload ,Good Morning this is my Latest speed Test and after long Attempts By Agents 3 in fact they could not Sort out my Download speed or upload Speed ,They sent me the Latest Router which is even slower ? I upgraded to Fibre 65 Before Xmas and all was well Average Speed of 49 to 54 mbps Then our Internet went down and openreach Sorted it at the Exchange Thats when my speeds dropped but Talktalk say there is nothing Wrong at the Exchange ? I beg to differ , I am upset that i am not getting the Service we are paying for , Hope one of you can Help Regards Barry .

[Chris-TalkTalk]

Hi Bazzafy81xp,

I'm sorry but we can only arrange an engineer visit if the customer has accepted potential engineer charges. However there would be no charge if the slow speed is found to be due to an issue on the Openreach network.

Chris

[Bazzafy81xp]

Thanks Just Looked it up . , Been a Customer Since Tiscali But Don't feel Talk Talk are that Bothered about Customer Loyalty ?

[Bazzafy81xp]

martswain

Philosopher Just looked it up thanks , Just Feel a tad Aggrieved as we have been A Customer since it was Tiscali .

[Bazzafy81xp]

What is FTTP ?

[martswain]

@Bazzafy81xp if you have a line fault, unless you go to full FTTP next, then moving to another ISP that uses the Openreach copper network could mean taking your speed issues with you.

[Bazzafy81xp]

Speed to your router

Status: Poor 

47 Mbps

download

Run a live connection test

(As measured yesterday) Latest Test so talktalk are not delivering what the Say 😞

Speed to your device

Status: Poor 

43 Mbps

download

15 Mbps

upload

The guaranteed download speed to your home TalkTalk router is 48 Mbps

[Bazzafy81xp]

Well thanks for trying to sort it for Me Chris , I am not willing to Pay anything so will just run down my Contract and Try Elsewhere Regards Barry 

[Chris-TalkTalk]

There is a potential engineer charge, you can find details here - Engineers charges

Thanks

Chris

[Bazzafy81xp]

The Agents when they could not Sort it offered that but told me it would Cost me which i was Reluctant to do as i am already Paying a lot for a service i'm not getting So would this still apply ?

[Chris-TalkTalk]

OK thanks. As your speed is low at the test socket with two different routers then the next step will be to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details

Chris

[Bazzafy81xp]

No the telephone is fine 

[Chris-TalkTalk]

Thanks for trying that. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Bazzafy81xp]

Tried that even slower ? 

43.4 Mbps

Your average download speed

15.5 Mbps

Your average upload speed

[Bazzafy81xp]

Do I just Connect the internet Cable or the Phone aswell ?

[Bazzafy81xp]

Ok I will Try That Thank you

[martswain]

The test socket is behind the removeable faceplate,  to connect to it you will need to use a microfilter as it only accepts the phone type of plug, the router then plugs into the ADSL side of the filter.

[Bazzafy81xp]

[Bazzafy81xp]

A Master Socket 5c Openreach mk 4

[Chris-TalkTalk]

Which type of master socket do you have? - Your guide to master sockets

Chris

[Bazzafy81xp]

Yes just one