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Speeds gone down - 3rd time now in 9 months

stuart murrell
Team Player
Message 10 of 10

Am on the purported fibre 150 plan. A couple weeks ago, had an issue with speeds dropping below 50mbs. A new router and engineer callout (reset the line on openreach end) was done and speeds went up to 120mbs for a few days....

 

The last week, speeds have now gone back down to 65-70mbs. I have put the cable in the test socket, reset the router, etc and nothing has improved.

 

What is next please

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9 REPLIES 9

Message 1 of 10

Hi Stuart

 

Apologies, you can call our Customer Loyalty Team during Business hours on 03451720046.

 

Thanks

 

Debbie

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Message 2 of 10

Do you have the number please?

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Message 3 of 10

Hi Stuart

 

Sorry for the delay.

 

Have you contacted our Loyalty Team to discuss cancelling your service?

 

Thanks

 

Debbie

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stuart murrell
Team Player
Message 4 of 10

Hi - any update to getting an engineer to resolve please?

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Message 5 of 10

I would prefer to cancel my contract in all fairness but if that cannot be done, then yes another engineer visit to reset the line at the exchange like the last 3 times

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Message 6 of 10

Hi Stuart

 

Apologies for this. As the speed has dropped again and the line tests are clear then we will need to arrange another engineer visit.

 

Would you like us to arrange this visit? We will need to confirm some details again so we can arrange this visit.

 

Thanks

 

Debbie

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stuart murrell
Team Player
Message 7 of 10

stuartmurrell_1-1635428232487.png

 

This is the same sort of speed if i plug my Cat6 cable straight from my PC into the modem or into the router

 

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stuart murrell
Team Player
Message 8 of 10

Hi - no nothing has changed (apart from the slower speeds)

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Debbie-TalkTalk
Support Team
Message 9 of 10

Hi Stuart

 

I'm really sorry to hear this.

 

I've completed another line test which hasn't detected any faults and the line is in sync at 82mb.

 

Has anything changed with the setup since the last engineer visit?

 

Thanks

 

Debbie

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