on 28-10-2021 02:27 PM
Am on the purported fibre 150 plan. A couple weeks ago, had an issue with speeds dropping below 50mbs. A new router and engineer callout (reset the line on openreach end) was done and speeds went up to 120mbs for a few days....
The last week, speeds have now gone back down to 65-70mbs. I have put the cable in the test socket, reset the router, etc and nothing has improved.
What is next please
on 29-10-2021 09:24 AM
on 29-10-2021 06:22 AM
on 28-10-2021 02:44 PM
Apologies for this. As the speed has dropped again and the line tests are clear then we will need to arrange another engineer visit.
Would you like us to arrange this visit? We will need to confirm some details again so we can arrange this visit.
on 28-10-2021 02:32 PM
I'm really sorry to hear this.
I've completed another line test which hasn't detected any faults and the line is in sync at 82mb.
Has anything changed with the setup since the last engineer visit?