on 14-02-2019 10:47 PM
Woke up the morning of the 14th to find my sppeds were running around 6mbps , way down from 55mbps. All day long it's been hovering anywhere between 4mbps up to 26mbps. Had to restart the router and it came back briefly but then dropped off again. I'm connected direct to socket via cable on a desktop pc running windows 7. Wireless started dropping off and on, on my tablet and phone too last night and thought nothing of it and i don't know if it's part of the same problem
on 23-09-2019 07:37 AM
on 09-09-2019 02:34 PM
on 09-09-2019 01:11 PM
It has been turned off again now.
on 06-09-2019 03:40 PM
I will ask Karl to do this for you. Then let me know if you want my help.
on 06-09-2019 03:16 PM
@Debbie-TalkTalk has asked me to help you with your wireless problems.
The monitoring facility that @Karl-TalkTalk has enabled will change any of the Wi-Fi parameters within the router that you may set. However, there are some bugs currently in the hub's firmware V2600, that prevent it being as effective as it should. Personally I don't like it being enabled currently until these bugs are fixed.
I can help a lot finding the best wifi channels & settings if you want, but don't be surprised if they are overwritten in the hub by this optimisation process is enabled. Please let me know if you want my help on this.
on 06-09-2019 12:10 PM
Thanks for your reply.
If you could test a few different wireless channel just to see how the connection compares?
@KeithFrench provides really good advice on improving wireless performance. Could you help please Keith?
on 06-09-2019 11:50 AM
on 06-09-2019 11:06 AM
Could I just confirm, are wired devices ok? Does it happen on all wireless devices? How often is the connection dropping out? Do any of the lights change on the router when this happens?
on 05-09-2019 12:51 PM
Yes, this will only affect any devices using wifi. So if any congestion is detected on a specific channel, this will make a change to a better channel etc.
This is ON now. Any increase in wifi issues, let me know and we can turn this off.
The system will try to learn what devices are connected and note their connection characteristics to try to improve the wifi connection performance.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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