on 14-02-2019 10:47 PM
Woke up the morning of the 14th to find my sppeds were running around 6mbps , way down from 55mbps. All day long it's been hovering anywhere between 4mbps up to 26mbps. Had to restart the router and it came back briefly but then dropped off again. I'm connected direct to socket via cable on a desktop pc running windows 7. Wireless started dropping off and on, on my tablet and phone too last night and thought nothing of it and i don't know if it's part of the same problem
on 15-07-2019 02:31 PM
Yes it is. I try to check to make sure nothing else is happening ie Xbox game updates, streaming or phone usage. I've also left the router turned off for 30 minutes and last week totally rebooted my pc in case of any underlying cause. From an outside view it looks like I'm being throttled especially at weekends or even that the exchange is oversubscribed. I'm clutching at straws here as you can see because i cannot see any logical reason for it. It affects my ability to use catchup on sky as it often comes up as no internet even though it's connected by power line adapters and before you ask yes i have re set those too.
on 15-07-2019 02:10 PM
Thanks for the information. When you run the speed tests is the device that you're running the speed test on, the only device connected to the Internet at the time?
on 15-07-2019 12:04 PM
15-07-2019 11:52 AM - edited 18-07-2019 08:32 AM
I'm sorry to hear you're still experiencing problems. Your sync speed seems to be stable at 57.8Mbps. Do you experience the fluctuating speeds on devices connected to the router by wifi, Ethernet cable or both?
on 13-07-2019 10:56 PM
Everything never cleared up for more than a few days. Had too much on to get back in touch but speed wise I'm not happy at all. 0.45 all day today and the rest of the weeks it has varied between 55mbs and 7mbs. It usually stays at around 11mbs unless i reboot my router. I've checked all the wiring and I'm in the test socket. It's getting beyond a joke now. I've borrowed a router from a friend and no improvement at all. I've tried everything so can you please sort this out or i will be forced to cancel. I'm not parting with my money for a substandard service. This problem has been going on over a year, Always the same problem always the same result, if you don't believe me, check every other post I've made...
on 30-05-2019 10:37 AM
on 29-05-2019 01:22 PM
Line tests are not picking up any issues.
We see you in sync at
Sync Status In Sync.
Downstream Speed (MBPS) 57.7
Upstream Speed (MBPS) 9.0
Are you using the speed checker in My Account?
26-05-2019 09:34 AM - edited 26-05-2019 09:37 AM
Hi, totally back to square one on this. Speeds have been awful all week. Like i said previously if i restart my router it runs at full beans 55mb for about 4 hours but slowly drops down to less than 1mb. Almost feels like I'm being throttled.Pages not loading properly or not at all. Checked cabling from router and nothing going on and besides if it was cabling it wouldn't be OK after restarting router. All i want is stable 40+MB which I'm paying for because it's no good me only getting recommended speed part of the time. Could you please run a line test or whatever it is you do and see if anything comes up. Totally fed up with this now, paying good money for a service I'm not getting. If you look over my previous topics, it's not a new problem is it?
on 22-03-2019 09:21 AM
on 22-03-2019 08:50 AM
on 21-03-2019 06:57 PM
Thanks for the message and prompt reply. While I'm waiting for the things i mentioned in chat, the dlink router you sent me is having some right problems. Multiple disconnections and every so often i can't login to the router without restarting the router. Only wanted to check how long i'd been connected and speeds. It's crashing about 3 times a day so I'm ending up using my mobile data on my phone.
on 20-03-2019 06:28 AM
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 18-03-2019 03:05 PM
on 18-03-2019 11:38 AM
on 18-03-2019 11:15 AM
Thanks for your reply.
Was the phone connected at the test socket, with the router removed?
Noise on the line can affect the broadband connection so we have to investigate this first.