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Speeds not reaching minimum gaurantee

proudgoose713
First Timer
Message 4 of 4

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proudgoose713_1-1656337388390.png

 

Hi, problem as described in title, speeds are not reaching advertised speeds I was gauranteed at purchase.

 

Im using the talktalk standard router, using powerline ethernet adaptors to test device, using wifi the result on both mobile and desktop is almost identical to these tests on ethernet, aside from obviously ping instability from wifi.

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Morning,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

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Michelle-TalkTalk
Support Team
Message 2 of 4

Hello,

 

Can you please update your community profile to include your:

 

  • TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

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martswain
Philosopher
Message 3 of 4

TT guarantee the speed to your router, not the results of speed tests over powerline or WiFi.

 

What are your line rates as reported when logging into the router interface at 192.168.1.1 ?

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