on 23-04-2021 02:33 PM
So I'm meant to get an openreach engineer appointment within 72 hours. It's been way past that. I've had these issues for nearly 3 weeks now and I'm getting seriously frustrated. I'm gonna leave if this isn't resolved fast.
on 23-04-2021 04:39 PM
It's my speeds are low even my sync speed. I spoke to an agent today the non appointed engineer will look at my exchange box in the next 72hrs. I was told this 4 days ago so it's more then 72hrs. It's getting to the point where I'm looking at other broadband providers. I've already spoken to sky who are happy for me to move to them if this situation is not resolved
on 23-04-2021 04:32 PM
I've ran a test on your line and this is clear, not detecting any issues remotely.
What issues are you seeing with the connection ?
Also, can you check the home phone has a clear dial tone, no noise or crackles ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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