on 07-10-2020 11:52 AM
This is a joke:
My Internet Connection
--------> 39.7 Mbps <-------- BELOW MINIMUM "GUARANTEED" SPEED
Connected since 09h34m5s ANOTHER REBOOT RESULTING IN A SLOWER DOWNLOAD SPEED
My minimum guaranteed download speed is 51.3 Mbps - I can't remember the last time my speed was at least the "guaranteed minimum".
Fed up with this beyond belief, and I have had enough. This must be sorted ASAP, because I'm really losing my patience with TalkTalk...
on 08-10-2020 10:27 AM
I'm sorry to hear this.
I've completed a line test which hasn't detected any faults and your line is in sync at 39mb.
If you have tested with a different router at the test socket then the next step will be to arrange an Openreach engineer visit.
Would you like me to arrange this visit?