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Still slow fibre broadband with "speed Boost"

WaRRioR1976
Whizz Kid
Message 2 of 2

This is a joke: 

 

 

My Internet Connection

Status
Connected

Current speed

Download

--------> 39.7 Mbps <-------- BELOW MINIMUM "GUARANTEED" SPEED

 

Upload

15.0 Mbps

Connection up-time

Connected since 09h34m5s ANOTHER REBOOT RESULTING IN A SLOWER DOWNLOAD SPEED 

 

My minimum guaranteed download speed is 51.3 Mbps - I can't remember the last time my speed was at least the "guaranteed minimum".

 

Fed up with this beyond belief, and I have had enough. This must be sorted ASAP,  because I'm really losing my patience with TalkTalk...

 

 
 
I'm a drummer in a very well known band, I'm also a world class racing driver and crazy golf world champion 7 years in a row.
0 Likes
1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi WaRRioR1976

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 39mb.

 

If you have tested with a different router at the test socket then the next step will be to arrange an Openreach engineer visit.

 

Would you like me to arrange this visit?

 

Thanks

 

Debbie